Final Fury
Apr. 1st, 2008 04:13 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
gnommiCan anyone recommend a competent UK bank with simple and reliable online banking?
I have had it up to here with Barclays. Not only have they failed to bother sending me the hardware they now require me to use to access my own bank account and disabled my online access once, when I complained, they sent the hardware out to an address that I haven't lived at for at least FOUR YEARS. Despite the fact that at my first complaint, they confirmed my address as THIS ONE, and the fact that I confirmed my change of address by going into my local branch, online AND by letter and I've been recieving bank statements at this address since I moved.
Just to make it even more special, they have the other address down as an address to send 'non-confidential material to'. So why are they sending the stuff I need to access my account there?!
This just about tops it off really, I've already dealt with three years of them being unable to understand the concept of taking out a standing order on the correct day and not charging me for taking out money 7 days before I get paid and 5 days before the standing order date.
Any suggestions on how to change my bank welcome also, as I will have to change the account that all of my utility bills get paid from, and the account that my rent and payslip are attached to. I am crap at anything financial!
oh yeah I forgot to add then when I complained for the SECOND time, they said they had reactivated normal online banking. They haven't and now I am overdrawn, and I'VE BEEN CHARGED FOR IT. Even though I could easily have transferred money between my Barclays accounts IF THEY HAD re-enabled my online banking as I specifically requested.
I have had it up to here with Barclays. Not only have they failed to bother sending me the hardware they now require me to use to access my own bank account and disabled my online access once, when I complained, they sent the hardware out to an address that I haven't lived at for at least FOUR YEARS. Despite the fact that at my first complaint, they confirmed my address as THIS ONE, and the fact that I confirmed my change of address by going into my local branch, online AND by letter and I've been recieving bank statements at this address since I moved.
Just to make it even more special, they have the other address down as an address to send 'non-confidential material to'. So why are they sending the stuff I need to access my account there?!
This just about tops it off really, I've already dealt with three years of them being unable to understand the concept of taking out a standing order on the correct day and not charging me for taking out money 7 days before I get paid and 5 days before the standing order date.
Any suggestions on how to change my bank welcome also, as I will have to change the account that all of my utility bills get paid from, and the account that my rent and payslip are attached to. I am crap at anything financial!
oh yeah I forgot to add then when I complained for the SECOND time, they said they had reactivated normal online banking. They haven't and now I am overdrawn, and I'VE BEEN CHARGED FOR IT. Even though I could easily have transferred money between my Barclays accounts IF THEY HAD re-enabled my online banking as I specifically requested.
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(no subject)
Date: 2008-04-01 03:39 pm (UTC)I might go to the Nationwide, though, as they have a branch just round the corner from me, just for convenience.